🌿 FAQ – We’re Here to Help
A place for all your questions, answered with care.
From one healthcare worker to another. We know you time matters.
We have gathered our most common questions in one place so you can find what you need, Fast.
When will my order be shipped?
All orders are dispatched within 1–2 business days from our South Australian warehouse. You’ll receive a tracking number the moment your order is on its way.
How long does delivery take?
Standard Shipping (Australia-wide): 2–6 business days
Express Shipping: 1–3 business days
Rural areas may take slightly longer.
Can I change or cancel my order?
If your order hasn’t been packed yet, yes! Reach out to us ASAP at mark@novomedapparel.com.au and we’ll do our best to help.
What is your return policy?
Unworn, unwashed items with tags attached can be returned within 30 days for an exchange or store credit.
Do you offer refunds?
Refunds are available for faulty items or if an item arrives damaged. For change-of-mind returns, we offer store credit or exchanges
How do I start a return?
can email us directly at mark@novomedapparel.com.au with your order number and the item you’d like to return. guide you through the process.
How do I know which size to choose?
Every product page includes a size guide tailored to that item.
If you're still unsure, visit our Find Your Size page for detailed measurements and fit notes.
Are your scrubs true to size?
Yes our scrubs are designed with a true to size, tailored fit, but still allow room to move thanks to our NEOTEX™ stretch fabric.
If you prefer a looser fit, we recommend sizing up.
What if my scrubs don’t fit?
No stress — we offer easy exchanges within30 days.
What is NEOTEX™?
NEOTEX™ is our signature performance fabric engineered for healthcare workers.
It features:
- 4-way stretch
- Stay-dry comfort
- Soft brushed feel
- Durable, shift-tested construction
- Antimicrobial technology
Do your scrubs fade or shrink?
No — NEOTEX™ is designed to maintain colour, shape, and performance even after repeated washing.
Are your scrubs unisex or gender-specific?
We offer men’s and women’s tailored fits to ensure the best comfort and silhouette.
How do I wash my scrubs?
To extend the life of your scrubs:
- Machine wash cold
- Wash with similar colours
- Do not bleach
- Tumble dry low or hang to dry
- Cool iron if needed
Where is NovoMed based?
NovoMed Apparel is proudly South Australian owned, located in Adelaide.
Do you offer healthcare worker discounts?
Yes — we regularly run offers, early-access sales, and exclusive deals for our NovoMed community.
Sign up to our email list to be the first to know.
